Return/Refund policy: 

The product will be returned in the case of defection, damage, or does not match the specifications listed on the JorMall website. Returns must be within 48 hours or two business days of receiving the product or exchange it for another product. 


Your refund request is subject to approval from our internal team; the product must be in the same condition you received and in the original packaging. Please keep the receipt. 


Notice:

  1. The product is damaged or defective only if the defects are structural (such as fractures/scratches/rips or changing colors) or electrical or mechanical merely.
  2. Perishable products such as flowers, newspapers, magazines, makeup, etc. cannot be returned.


Exchange policy: 

The product will be exchanged in the case of defection, damage, or does not match the specifications listed on the JorMall website. Returns must be within 48 hours or two business days of receiving the product or exchange it for another product. Exchanges must be within 48 hours or two business days of receiving the product or exchanging it for another product. 


Important:

  1. The product is damaged or defective only if the defects are structural (such as fractures/scratches/rips or changing colors) or electrical or mechanical only.
  2. Perishable products such as flowers, newspapers, magazines, makeup, etc. cannot be exchanged.